Frequently Asked Questions

Explore the answers to your most frequently asked questions and shop with confidence!

1. When will I receive my order?

We aim to get your order to you as quickly as possible. All orders placed before 3pm BST are dispatched the same day. For delivery within the UK, you can expect your parcel to arrive within 3–5 business days.

We also offer free standard delivery on all orders over £99. If you need your items sooner, you can choose our Express Next Day Delivery service for £11.95—simply place your order before 12pm BST and your delivery will arrive the next business day between 9am–5pm.

2. Are your products safe?

Yes. All of our products are safe. Our wipes are a registered cosmetic, which means they are suitable for use on human skin.

However, please always read the label and follow usage instructions.

3. Do you offer bulk discounts?

Yes! Many of our products have bulk purchase options available directly on the product page. Simply select the bulk option that suits you, and the discount will be applied automatically.

4. Do you have a moneyback guarantee? -

Use a TSA-approved lock, avoid packing valuables in checked bags, and consider using a luggage tracker. Always label your bag with your contact information, and keep a list or photo of your contents in case you need to file a claim.

5. What payment methods do you accept?

We accept a wide range of secure payment methods, including major credit and debit cards as well as other popular online payment options. You’ll see all available methods at checkout.

6. How do your subscriptions work?

When you subscribe, you’ll be billed automatically on a recurring monthly basis

Each cycle, your order is created and fulfilled automatically. You can manage your plan anytime through the subscription portal. You can update your details, skip a month, pause, or cancel your subscription.

1. Why should I use Eskens Wipes?

Eskens Wipes are designed for tradespeople who need reliable cleaning on the go. Whether you’re dealing with paint splatters, adhesive residue, or greasy hands, our wipes get the job done fast — no water, no mess, no fuss. They save you time on site, protect your finishes, and help you maintain a professional standard of work from start to finish.

2. Are your wipes safe?

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3. - Will Eskens Wipes clean any mess?

Eskens Wipes are made to handle the tough messes that come with the job. They cut through paint, sealant, adhesive, oil, grease, and general grime with ease keeping tools, hands, and surfaces clean on site. While they’re powerful, they’re also safe on most materials, including metal, plastic, and painted surfaces.

For delicate finishes, we recommend testing on a small area first.

4. - Can I use Eskens Wipes on my skin?

Absolutely. Eskens Wipes are gentle and dermatologically tested, making them safe for hands and skin. They’re tough on messes, but soft on you.

5. - How should I store Eskens Wipes?

Keep your wipes sealed tightly and store them in a cool, dry place. Properly sealed, they’ll stay moist and ready to use whenever you need them.

6. - Are Eskens Wipes environmentally friendly?

We offer two options to fit your lifestyle!

Our eco friendly Eskens Wipes are made with biodegradable materials and eco-friendly cleaning ingredients — perfect for those who want a greener clean.

Our Regular Eskens Wipes deliver the same powerful cleaning performance but are not biodegradable. No matter which you choose, both are made with safe, high-quality ingredients you can trust.

1. How do I know which product is right for my machine?

We know it can be tricky with so much choice, so we’ve put together a Machine Guide to help you pick the right product for your needs. If you’re still unsure, just get in touch and we’ll be happy to advise.

2. -

Most airlines allow carry-on luggage up to 22 x 14 x 9 inches (56 x 36 x 23 cm), including wheels and handles. Always check your airline’s specific size and weight requirements before traveling.

3. -

Hard-Shell Luggage

Polycarbonate

Lightweight, flexible, and impact-resistant.
Premium option for hard-shells.
Absorbs shock without cracking.

ABS (Acrylonitrile Butadiene Styrene)

Cheaper and lighter than polycarbonate, but less durable.
Often used in budget luggage or blended with polycarbonate.

Aluminum

Extremely strong and durable.
Heavier and more expensive.
Often used in luxury or professional-grade luggage.

Usually lighter and more flexible, ideal for squeezing into tight spaces.

4. -

Use a TSA-approved lock, avoid packing valuables in checked bags, and consider using a luggage tracker. Always label your bag with your contact information, and keep a list or photo of your contents in case you need to file a claim.

5. -

Use a TSA-approved lock, avoid packing valuables in checked bags, and consider using a luggage tracker. Always label your bag with your contact information, and keep a list or photo of your contents in case you need to file a claim.

6. -

Use a TSA-approved lock, avoid packing valuables in checked bags, and consider using a luggage tracker. Always label your bag with your contact information, and keep a list or photo of your contents in case you need to file a claim.

1. How do I manage or change my subscription?

You can manage your subscription anytime through the Subscriptions portal. From there, you can update your delivery address, change products, skip a month, or cancel your plan.

2. When will my subscription orders be fulfilled?

All subscription orders are automatically processed and fulfilled once a month on your renewal date. You’ll receive an email confirmation when your order has been shipped.

3. Can I skip a month if I don't need my order?

Yes! Simply log in to the subscription portal and select the option to skip your next delivery. You won’t be charged for that month.

4. How do I update my payment details?

Go to the subscription portal and update your payment information under “Billing.” This will ensure your subscription continues without interruption.

5. Can I cancel my subscription?

Yes, you can cancel anytime through the subscription portal. Just log in, select your subscription, and choose “Cancel.” There are no hidden fees.

6. Will I be notified before my next payment?

Yes, you’ll receive an email reminder before your next order is processed, so you’ll have time to make any changes in the portal if needed.